Wezzul.com - It's the Dinglez

(( Analyst Analyst is here to assist you. ))
advanced_tool_log> user Wezzul has entered room
advanced_tool_log> analyst Karen 4732 has entered room
Analyst> Thank you for contacting Comcast, my name is Karen, I will be happy to assist you with your billing today.
Wezzul> accnt#XXXXXXXXXXX
Analyst> Thank you
Wezzul> was billed $20 for some sort of sevice call
Analyst> How may I help you today?
Wezzul> no idea why
Analyst> Let me check for you
Analyst> For security reasons, Comcast requires the last 4 digits of your SSN. If unavailable, please provide the account number or the last date you made a payment including the amount. Thank you.
Wezzul> XXXX
Analyst> Sorry I do not have an SSN listed on the account.
Wezzul> that makes sense
Wezzul> as far as the last date I made a payment, I have no idea, i do not have the bill in front of me. Let me see if i can login to my account on comcast.com
Wezzul> ...?
Analyst> Thankyou
Wezzul> it will be one second while I login there
Analyst> Thanks
Wezzul> finally getting in..
Wezzul> and of course
Wezzul> my billing history is unavailable
Wezzul> is there any other way for your to verify me?
Analyst> What is the error message?
Wezzul> [pasted the error]
Analyst> they are doing upgrades today so you will have to call in diectlry to technical support at 1-800-266-2278
Analyst> please select the internet option
Wezzul> but I don't want tech support
Analyst> A representative will be able to help you with your payment history until the upgrades are in effect
Wezzul> ...
Wezzul> you've gotta be kidding me
Analyst> They will be able to help you.
Wezzul> they will be able to hang up on me, as they generally do there.
Wezzul> hence the reason I use this instead. easy to actually get something done
Analyst> I am in the same office as these representatives
Analyst> sorry for the inconvenience
Wezzul> I am also sorry for it
Analyst> is there anything else I can assist you with today?
Wezzul> it's funny, I can sign up an account on comcast.com and I can have access to my billing information without providing any verification
Wezzul> but I can't do this
Analyst> What would you like me to do
Wezzul> help me with my problem
Wezzul> at the very least, explain to me what the $20 fee is for
Wezzul> i understand you have to try and verify me
Analyst> Thank you. One moment please while I gather the required information
Wezzul> however, I would imagine an account # and an address would be enough in this case, since I did not give an SSN when I signed up
Analyst> It is a credit to your account for -20.00
Analyst> It was an adjustment
Analyst> On July 12th
Wezzul> right. but what was the original $20 charge for
Wezzul> some service call
Analyst> I can only see as far back as 07-03-06 in the ledger.
Wezzul> the credit was supposed to be because comcast was 2.5 hours late when they setup the service
Wezzul> right, the service started on the 3rd
Analyst> It does show what the 20.00 is for. But they did credit it back
Wezzul> after that, at some point, there was a $20 charge, then the next day, there was a comcast on-time credit
Analyst> I am not billing department. I can't see the original 20.00 charge
Analyst> It is now off the account
Analyst> Is there anything else I can assist you with today?
Analyst> It was regarding a service call
Wezzul> right, I told you that
Wezzul> so, using thjis online form, selecting billing inquiry, does not connect me to the billing department?
Analyst> But they have not put any details in
Analyst> That is why I was asking you to call in, so they can provide you with additional information
Analyst> No it does not
Wezzul> You asked me to call in so that you didn't have to do any work
Analyst> would you like the number?
Analyst> I am sorry, did you receive my last message
Wezzul> if you have a direct #, yes, I would like it
Analyst> 1-800-266-2278
Analyst>Is there anything else I can assist you with today?
Wezzul> lol
Wezzul> 1-800-COMCAST
Wezzul> nice
Wezzul> well, you haven't helped me with anything yet, so I can't imagine you'd start now
Analyst> Thank you for chatting with Comcast. This chat can be printed out in the event that you need the information for future reference. After the chat, just click the "print" button. Thank you again for contacting Comcast. Have a great day!
Analyst> Analyst has closed chat and left room

She told me she'd be happy to assist me with my billing today. Not ten minutes later, she told me she didn't work in the billing department? What the fuck is she then? A goddamned robot or what? Don't tell me you can help me with my billing if you know damn well you can't.

Karma is a bitch, huh? (those that know me know what I mean)

Addendum: I was right. I called 1-800-COMCAST, and it disconnected me, telling me there was a high call volume.

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