Lailei (17182): Hi, my name is Lailei (17182). How may I help you?
Wezzul: need the default ip for a wps54g wireless print server
Lailei (17182): HI Wezzul! How are you today?
Wezzul: great
Lailei (17182): That's good. Before we begin, I need to ask a few questions that will help me assist you better. May I have your name and telephone number starting with the area code please?
Wezzul: ############, 800-###-####
Lailei (17182): Thank you. Can you please confirm the model number of your Linksys product?
Wezzul: wps54g
Lailei (17182): Thank you. By default, the device is on DHCP. It will grab any available IP address from the your router.
Lailei (17182): Is this the first time that you will install the device?
Wezzul: yeah, it is. it doesn't grab an IP, that's for sure. Not wired or wireless
Lailei (17182): I see. Are you also using a Linksys router?
Wezzul: i have a linksys router, yes
Wezzul: it's not plugged directly into that at this point, but another switch
Lailei (17182): Okay. What is the model number?
Wezzul: no idea
Wezzul: as far as looking for wireless clients goes
Lailei (17182): Is the DHCP server on the router on?
Wezzul: it's not going to show up since it's not connecting to teh wireless.... wps54g doesnt have the wep key, so there is really no way for it to connect
Wezzul: no, it's not. dhcp is handled by another device
Lailei (17182): I see. On the switch where the print server is connected, do you have computers connected to it?
Wezzul: yeah, i have about 30 computers connected to it
Lailei (17182): Okay. What is the IP range or subnet of your network?
Wezzul: 10.0.0.0
Lailei (17182): Thank you. Can you tell me the steps have you tried so far in installing this device?
Wezzul: i ran that silly windows setup thing, which detected no print server. i wrote a bash script to ping every ip in the subnet, and i tried accessing teh web cp for all the ones i wasn't absolutely sure what they were.
Lailei (17182): I see. What device is the DHCP server on the network - another router or a windows server?
Wezzul: it's a linux server
Lailei (17182): Okay. For initial installation, have you tried using the Bi-admin utility?
Wezzul: the bi-admin utility? what is that?
Lailei (17182): It's a software that can detect the print server on the network. It's included in the CD. Please install it and we will try to use it.
Wezzul: oh, that
Wezzul: yeah, that didn't detect anything
Lailei (17182): You already tried it?
Wezzul: yeah, the software on the cd that detects the print server. I definitely tried that.
Wezzul: it didn't find any print servers on the network.
Lailei (17182): I am referring to a software called Bi-admin utility. The setup wizard is different from the Bi-Admin utility.
Wezzul: alright, let me walk to the windows box give me a minute.
Lailei (17182): Okay.
Wezzul: installed, ran, detects nothing
Lailei (17182): If you have any firewall on the computer, please disable it.
Wezzul: there isn't one on it
Wezzul: not that if there was, it could be blocking outgoing traffic on the LAN
Lailei (17182): Okay. Is the computer connected on the same switch with the print server?
Wezzul: yes
Lailei (17182): Okay. Can you tell me the lights that are lit on the print server?
Wezzul: ethernet, wireless, power
Wezzul: no printer connected to it right now, but thats' not part of the issue anyways
Lailei (17182): I see. Since it's wired to a switch, only the ethernet and the power should be lit up. Please reboot the print server by unplugging the power for 30 seconds.
Wezzul: well, it's detecting that there is a wireless connection, i'm sure
Wezzul: but that's fine, be right back with you
Lailei (17182): Okay.
Wezzul: ok, ethernet and power now
Wezzul: still not foudn
Lailei (17182): Are you running the Bi-admin utility?
Wezzul: yes
Lailei (17182): Okay. Let us reset the device. Follow these steps:
Wezzul: just as an aside, the device is new out of the box today
Lailei (17182):
RESET:
1.) Unplug the power of the print server . With the power off , hold the reset button . Do not let go of the reset button.
2.) Plug the power on the print server. Continue pressing the reset button for 15 seconds . Release the reset button.
3.) Unplug the power of the print server for about 15 seconds.
Wezzul: ok, one second
Lailei (17182): Yes, I understand.
Wezzul: done
Lailei (17182): Okay. Please check if only the ethernet and power is on.
Wezzul: they are
Wezzul: and bi-admin does not detect the print server
Lailei (17182): Okay. Can you connect the print server directly to a PC? You will need to set the computer to a static IP.
Wezzul: what is the end goal of this?
Wezzul: and what static ip in what subnet?
Lailei (17182): You can set the IP to 10.0.0.5 or any IP that's on the same range with your existing network.
Wezzul: and then how is the print server going to get an ip?
Lailei (17182): We will use the Bi-Admin. If the Bi-admin can detect the device, we will set it to static IP.
Wezzul: ok, awesome, one second
Lailei (17182): This is our last option.
Wezzul: that, as expected, did nothing. are you sure there is no static ip set on this device?
Lailei (17182): I am 100% sure.
Wezzul: hmm. well, it certainly doesn't seem to be obtaining one by any method you've described thus far. seems a bit odd.
Lailei (17182): When you switch the connection from the switch to the PC, did you reboot the device?
Wezzul: the print server?
Wezzul: yeah, they are in different rooms
Lailei (17182): Okay.
Lailei (17182): Can you do the reset again? After that check if Bi-admin will be able to detect the device. Also, you can try to run the setup wizard.
Wezzul: sure, one second.
Wezzul: need the default ip for a wps54g wireless print server
Lailei (17182): HI Wezzul! How are you today?
Wezzul: great
Lailei (17182): That's good. Before we begin, I need to ask a few questions that will help me assist you better. May I have your name and telephone number starting with the area code please?
Wezzul: ############, 800-###-####
Lailei (17182): Thank you. Can you please confirm the model number of your Linksys product?
Wezzul: wps54g
Lailei (17182): Thank you. By default, the device is on DHCP. It will grab any available IP address from the your router.
Lailei (17182): Is this the first time that you will install the device?
Wezzul: yeah, it is. it doesn't grab an IP, that's for sure. Not wired or wireless
Lailei (17182): I see. Are you also using a Linksys router?
Wezzul: i have a linksys router, yes
Wezzul: it's not plugged directly into that at this point, but another switch
Lailei (17182): Okay. What is the model number?
Wezzul: no idea
Wezzul: as far as looking for wireless clients goes
Lailei (17182): Is the DHCP server on the router on?
Wezzul: it's not going to show up since it's not connecting to teh wireless.... wps54g doesnt have the wep key, so there is really no way for it to connect
Wezzul: no, it's not. dhcp is handled by another device
Lailei (17182): I see. On the switch where the print server is connected, do you have computers connected to it?
Wezzul: yeah, i have about 30 computers connected to it
Lailei (17182): Okay. What is the IP range or subnet of your network?
Wezzul: 10.0.0.0
Lailei (17182): Thank you. Can you tell me the steps have you tried so far in installing this device?
Wezzul: i ran that silly windows setup thing, which detected no print server. i wrote a bash script to ping every ip in the subnet, and i tried accessing teh web cp for all the ones i wasn't absolutely sure what they were.
Lailei (17182): I see. What device is the DHCP server on the network - another router or a windows server?
Wezzul: it's a linux server
Lailei (17182): Okay. For initial installation, have you tried using the Bi-admin utility?
Wezzul: the bi-admin utility? what is that?
Lailei (17182): It's a software that can detect the print server on the network. It's included in the CD. Please install it and we will try to use it.
Wezzul: oh, that
Wezzul: yeah, that didn't detect anything
Lailei (17182): You already tried it?
Wezzul: yeah, the software on the cd that detects the print server. I definitely tried that.
Wezzul: it didn't find any print servers on the network.
Lailei (17182): I am referring to a software called Bi-admin utility. The setup wizard is different from the Bi-Admin utility.
Wezzul: alright, let me walk to the windows box give me a minute.
Lailei (17182): Okay.
Wezzul: installed, ran, detects nothing
Lailei (17182): If you have any firewall on the computer, please disable it.
Wezzul: there isn't one on it
Wezzul: not that if there was, it could be blocking outgoing traffic on the LAN
Lailei (17182): Okay. Is the computer connected on the same switch with the print server?
Wezzul: yes
Lailei (17182): Okay. Can you tell me the lights that are lit on the print server?
Wezzul: ethernet, wireless, power
Wezzul: no printer connected to it right now, but thats' not part of the issue anyways
Lailei (17182): I see. Since it's wired to a switch, only the ethernet and the power should be lit up. Please reboot the print server by unplugging the power for 30 seconds.
Wezzul: well, it's detecting that there is a wireless connection, i'm sure
Wezzul: but that's fine, be right back with you
Lailei (17182): Okay.
Wezzul: ok, ethernet and power now
Wezzul: still not foudn
Lailei (17182): Are you running the Bi-admin utility?
Wezzul: yes
Lailei (17182): Okay. Let us reset the device. Follow these steps:
Wezzul: just as an aside, the device is new out of the box today
Lailei (17182):
RESET:
1.) Unplug the power of the print server . With the power off , hold the reset button . Do not let go of the reset button.
2.) Plug the power on the print server. Continue pressing the reset button for 15 seconds . Release the reset button.
3.) Unplug the power of the print server for about 15 seconds.
Wezzul: ok, one second
Lailei (17182): Yes, I understand.
Wezzul: done
Lailei (17182): Okay. Please check if only the ethernet and power is on.
Wezzul: they are
Wezzul: and bi-admin does not detect the print server
Lailei (17182): Okay. Can you connect the print server directly to a PC? You will need to set the computer to a static IP.
Wezzul: what is the end goal of this?
Wezzul: and what static ip in what subnet?
Lailei (17182): You can set the IP to 10.0.0.5 or any IP that's on the same range with your existing network.
Wezzul: and then how is the print server going to get an ip?
Lailei (17182): We will use the Bi-Admin. If the Bi-admin can detect the device, we will set it to static IP.
Wezzul: ok, awesome, one second
Lailei (17182): This is our last option.
Wezzul: that, as expected, did nothing. are you sure there is no static ip set on this device?
Lailei (17182): I am 100% sure.
Wezzul: hmm. well, it certainly doesn't seem to be obtaining one by any method you've described thus far. seems a bit odd.
Lailei (17182): When you switch the connection from the switch to the PC, did you reboot the device?
Wezzul: the print server?
Wezzul: yeah, they are in different rooms
Lailei (17182): Okay.
Lailei (17182): Can you do the reset again? After that check if Bi-admin will be able to detect the device. Also, you can try to run the setup wizard.
Wezzul: sure, one second.
This is where I gave up. I went out to shoot the shit for my boss, came back, and what follows is when I had some fun with it:
Lailei (17182): Thank you.
Lailei (17182): Please tell me if it's done.
Wezzul: sorry about that. i reset it, and then turned it back on, hodlding the reset button
Wezzul: it started a small fire.
Wezzul: i had noticed it was really hot before, but now it is a bit too hot.
Lailei (17182): I see. You are using the original power adapter, correct?
Wezzul: oh yeah, right out of the box. this is not good.
Wezzul: i'm pretty sure the fire is out now, but still a bit scary that something as insignificant as a print server could start a fire
Lailei (17182): I don't think it can start a fire.
Wezzul: i didn't think it could either.
Wezzul: unfortunately, we both guessed wrong
Lailei (17182): When did you purchase the device?
Wezzul: a few days ago, from CDW
Wezzul: it arrived yesterday, i took it out of the package today.
Wezzul: clearly, i'll be returning the melted plastic and circuit board back to CDW at this point.
Wezzul: it's definitely not going to retain an IP now.
Lailei (17182): Okay. We apologize for the inconvenience.
Lailei (17182): Do you have any other questions that I can help you with today?
Wezzul: i don't think so, no. you've been less than helpful
Lailei (17182): We did everything that we could to make it work. Unfortunately, it's defective.
Wezzul: i'll say it is. someone could have been seriously hurt. I used to think Linksys made quality goods.
Wezzul: Netgear has won the day.
Lailei (17182): Okay.
Lailei (17182): Do you have any other Linksys device that I may help you?
Wezzul: Nope, I'm going to roll those out to the trash. I can't afford a fire that I'm unable to put out.
Lailei (17182): Be sure to visit our Knowledge Base located at http://www.linksys.com/kb. The site contains troubleshooting tips, how-to instructions, as well as solutions to common issues relating to all Linksys products.
Wezzul: Thankfully, my skin is made of abestos
Wezzul: I will certainly visit it.
Lailei (17182): Again, this is Lailei with Tech ID 17182.
Lailei (17182): Thank you for giving us an opportunity to serve you through Live Chat Support. For your records, a transcript of this chat session will be e-mailed to you. Feel free to contact us if you require further assistance. Thank you for choosing Linksys and have a great day!
Wezzul: FAQ: why did Linksys burn down my house?
Lailei (17182): I need to exit this chat session to attend to other clients. Thank you.
Wezzul: No, thank you!
Lailei (17182): Please do not forget to exit of the chat session so that I can assist other clients. Thank you.
Wezzul: I feel strangely at home here.
Lailei (17182): Please tell me if it's done.
Wezzul: sorry about that. i reset it, and then turned it back on, hodlding the reset button
Wezzul: it started a small fire.
Wezzul: i had noticed it was really hot before, but now it is a bit too hot.
Lailei (17182): I see. You are using the original power adapter, correct?
Wezzul: oh yeah, right out of the box. this is not good.
Wezzul: i'm pretty sure the fire is out now, but still a bit scary that something as insignificant as a print server could start a fire
Lailei (17182): I don't think it can start a fire.
Wezzul: i didn't think it could either.
Wezzul: unfortunately, we both guessed wrong
Lailei (17182): When did you purchase the device?
Wezzul: a few days ago, from CDW
Wezzul: it arrived yesterday, i took it out of the package today.
Wezzul: clearly, i'll be returning the melted plastic and circuit board back to CDW at this point.
Wezzul: it's definitely not going to retain an IP now.
Lailei (17182): Okay. We apologize for the inconvenience.
Lailei (17182): Do you have any other questions that I can help you with today?
Wezzul: i don't think so, no. you've been less than helpful
Lailei (17182): We did everything that we could to make it work. Unfortunately, it's defective.
Wezzul: i'll say it is. someone could have been seriously hurt. I used to think Linksys made quality goods.
Wezzul: Netgear has won the day.
Lailei (17182): Okay.
Lailei (17182): Do you have any other Linksys device that I may help you?
Wezzul: Nope, I'm going to roll those out to the trash. I can't afford a fire that I'm unable to put out.
Lailei (17182): Be sure to visit our Knowledge Base located at http://www.linksys.com/kb. The site contains troubleshooting tips, how-to instructions, as well as solutions to common issues relating to all Linksys products.
Wezzul: Thankfully, my skin is made of abestos
Wezzul: I will certainly visit it.
Lailei (17182): Again, this is Lailei with Tech ID 17182.
Lailei (17182): Thank you for giving us an opportunity to serve you through Live Chat Support. For your records, a transcript of this chat session will be e-mailed to you. Feel free to contact us if you require further assistance. Thank you for choosing Linksys and have a great day!
Wezzul: FAQ: why did Linksys burn down my house?
Lailei (17182): I need to exit this chat session to attend to other clients. Thank you.
Wezzul: No, thank you!
Lailei (17182): Please do not forget to exit of the chat session so that I can assist other clients. Thank you.
Wezzul: I feel strangely at home here.
As an aside, I would like to state that plugging a print server into the back of a computer with a regular cat5 cable, and expecting the print server to magically obtain an ip from a computer that isn't running DHCP doesn't really work. Not even for linksys.
