Wezzul.com - It's the Dinglez

Here is the deal. To burn PS2 games, I need a particular kind of DVD. They work best for my system, and the games play flawlessly. These DVDs are not those that you can get in store, it seems, or at least, I've never seen them. So I generally order them from Newegg, which I did last Wednesday. I paid for 3 day shipping courtesy of UPS. It is now Wednesday of the next week, and this is the first day UPS has attempted to deliever said DVDs. I was at work, so I could not get them, and they didn't leave them here. I called UPS about this, and they told me that I could pick them up -- except the Newegg has prohibited this and any other delivery status change. This makes me just a tad angry, but I figure I can call Newegg and they will take care of this as they are always very accomodating to me. I call Newegg, and the first person I talk to tells me flat out there is nothing I can do. I ask her if, then, when no one is here to sign for the package tomorrow, and on Friday, the final delivery attempt, it will get shipped back to them. She tells me yes, and I will receive a refund. So she's of no help.

Because I worked in phone service in the past, I know what a pain in the ass it is when someone asks for your supervisor, but I felt I had no choice her. This royal BITCH on my fucking phone seemed to want to be as unhelpful as possible (very remiscent of my own style of call taking from back in the day). I talked to her supervisor who informed me that unless the package is at the "hub" (the last location before delivery), then there is nothing they can do as far as requesting a delivery status change. I advise HIM that the package is at the "hub", and that I'd like this request to be put through. At first, he seems to tell me that there is NO request they can make, but then tells me that they can make one, that the original representative should have told me that, and that she has since made the request. Ok, awesome, maybe I'll get these DVDs yet tonight.

I call UPS back as quick as possible to arrange for a pickup, wade through their awful computer driven menu with which you must actually speak (that's another rant for another day), and get a CSR there. I talk to her, as she is looking at this account, in real-time, and she advises that NO REQUEST has been put through for delivery status change. Wow, awesome, so like so many other phone bank workers and supervisors, the supervisor at Newegg told me whatever it took to get me off the phone (again, my style).

To sum this up, I will NEVER get these DVDs. I will be forced to order from some other company due to this. This policy is absolutely unacceptable and foolish, and is an inconvenience to anyone who works for a fucking living and is not sitting at home waiting for the precious Newegg shipment to get here. I'm sitting here, angry as all fucking hell now, because I have a bunch of PS2 games I want to play and not a single way to burn them and play them. I'm going to call Newegg again just to make sure they are aware that they have made me somewhat angry and that I will cease ordering from them (I know they don't give a shit, but I like swearing at people that have no ability to help me, people that don't care about my plight. If I can make someone else's day a little worse, I will be happier in the end). Fuck this.

Current Music: Black Flag - Gimme Gimme Gimme (from Damaged)

Posted on Wednesday, November 16, 6:12pm in General by wezzul